CANCELLATION POLICY

With consideration of all our guests and our service providers, we have implemented a 24-hour cancellation policy. No call / no show reservations will be charged a cancellation fee and will be blocked from future services.

METHOD OF PAYMENT

We accept cash and all forms of credit cards.

RETURNS & EXCHANGES

We offer full exchanges on all products. If for any reason you are not satisfied with your new product we will exchange it for something that better suits your needs. Returns on hair care products will be given full credit towards the purchase of another product or the full value in a gift card. Returns on hairdryer, curling and flat irons must happen within 14 days. Returned items must be in original box. We can not offer a return or exchange of custom ordered hair extensions.

SERVICE ADJUSTMENTS

Our goal is that you love your look - period. Guests may contact us within 3 days of their service(s) for any changes that they require. We do not offer refunds on services, but we are happy to make things right for you within 7 days of the original service. If you request/require an additional service to achieve your desired look - and you did not originally receive that service - you will be charged full price for the service.

CHILDREN & PETS

For everyone's safety please do not bring pets or children under the age of 6 years with you to your appointment. Children who are not receiving services are not allowed in the salon.

ADDITIONAL GUESTS

Any guest not receiving a service will be asked to stay in our waiting area for their safety.